Privacy Policy

Messenger Studios LLC (“Messenger Studios,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to messengerstudios.co, our services, and any SMS communications you receive from us.

Information we collect

We collect information you provide directly, including:

• Contact information — name, email address, phone number, and business name when you contact us, request a quote, book a call, or sign up for SMS updates.
• Project information — details about your business and goals that you share when working with us.
• Communications — emails, SMS replies, and chat messages you send us.
• Usage data — basic analytics about how visitors interact with our site (pages viewed, referrer, approximate location, device type).

How we use your information

We use the information we collect to:

• Respond to inquiries and provide the services you request.
• Send transactional messages (e.g., appointment confirmations, project updates, invoices).
• Send marketing or service-related SMS or email messages, when you have opted in.
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our Terms of Service.

SMS messaging policy

If you provide your mobile number and opt in to receive text messages from Messenger Studios, the following applies:

• We do not sell, rent, or share your mobile number or SMS opt-in data with any third party for marketing purposes. Mobile information is shared only with subprocessors that help us deliver messages (e.g., our SMS provider), and only to the extent required to deliver the service.
• Message frequency: Message frequency varies based on your interaction with us. You will typically receive no more than a few messages per month for service updates, appointment reminders, or replies to inquiries you initiate.
• Message and data rates may apply. Standard messaging rates from your wireless carrier apply to every message sent or received.
• Opting out: You can cancel SMS messages at any time by replying STOP to any message we send. You will receive a final confirmation message and no further messages from that program.
• Help: Reply HELP to any message for assistance, or contact us at josh@messengerstudios.co.

Sharing of information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers — vendors who help us operate the business (hosting, email delivery, SMS delivery, analytics, payment processing). These providers are contractually limited to using your information only to perform services for us.
• Legal requirements — when required by law, subpoena, or to protect our rights, property, or the safety of others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you when feasible.

Cookies & analytics

Our site may use first-party cookies and lightweight analytics to understand how visitors use the site and to keep it working properly. You can disable cookies in your browser settings. We do not use cookies for cross-site advertising.

Data retention & security

We retain your information for as long as needed to provide our services, respond to inquiries, comply with legal obligations, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

Your choices & rights

You may, at any time:

• Request access to, correction of, or deletion of your personal information.
• Opt out of marketing emails using the unsubscribe link in any message.
• Opt out of SMS messages by replying STOP.

To exercise any of these rights, email us at josh@messengerstudios.co.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective” date at the top of this page. Material changes will be communicated through the site or by other reasonable means.

Contact us

Questions about this Privacy Policy? Reach us at josh@messengerstudios.co.

Messenger Studios LLC · Nashville Metro, Tennessee